FAQs
Frequently Asked Questions (FAQ)
(If you'd like to learn more about sizing, click here size guides )
1. Are your sneakers customizable?
Yes. All Diyneakers products are made-to-order based on your selected style, color, and design preferences.
2. How long does it take to receive my order?
Processing takes 3–7 business days.
Shipping time:
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United States: 7–12 business days
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International: 10–18 business days
3. Can I cancel or change my order?
You can modify or cancel your order within 12 hours of purchase.
After production begins, changes are no longer possible.
4. Do you accept returns or exchanges?
Because our products are customized, we do not accept returns or exchanges unless the item is defective or incorrect.
5. What if I receive a damaged or wrong item?
Please contact us within 7 days of delivery with clear photos.
We will arrange a replacement or refund.
6. How do I choose the right size?
We recommend checking our size guide carefully before placing an order.
If you are unsure, feel free to contact us for assistance.
7. Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be sent to your email.
8. Do you ship internationally?
Yes, we ship worldwide. Shipping times vary depending on your location.
9. Are your designs original?
Yes. Diyneakers focuses on unique and personalized designs.
Customers are also responsible for ensuring any custom designs do not violate third-party rights.
10. How can I contact you?
Email: support@diyneakers.com
Response time: within 24 hours (business days)